Returns & Refunds

We want you and your pets to love what you bring home from Fern & Fur! If something isn’t quite right, we’re happy to help.

General Returns

Items may be returned within 30 days of purchase with proof of purchase.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

To process a return, please bring:

• The item and original packaging
• Your receipt or the phone number used at checkout
• The original form of payment

Purchases may be verified with a receipt or through your Fern & Fur loyalty account.

Refunds will be issued to the original form of payment. Returns without proof of purchase may be eligible for a Fern & Fur gift card at our discretion.

At this time, Fern & Fur is unable to process direct exchanges. If you would like a different item, we’re happy to process a return and help you make a new purchase.

Toys & Apparel

Toys must have their original tags attached and show no signs of use, including chewing, play, damage, dirt, stains, pet hair, or odor. Toys that have been given to a pet for play are considered used and cannot be returned.

Apparel must have original tags attached and be unworn, unwashed, and free of damage, odor, and excessive pet hair.

Pet Food Satisfaction Policy

Pets can be picky! If your pet doesn’t love a dog or cat food purchased from us, bring back the remaining product in its original packaging within 30 days and we’ll help you find a better option.

A refund or Fern & Fur gift card may be issued depending on the product and situation.

Our Pet Food Satisfaction Policy applies to pet food only and does not include treats or chews. Opened cans of food cannot be returned.

After 30 Days

Returns requested after 30 days may be eligible for a Fern & Fur gift card at our discretion.

Final Sale Items

For health, safety, and product-quality reasons, the following items are final sale and cannot be returned:

• Live plants & plant supplies
• Special orders
• Bulk treats and chew bar items
• Opened treats
• Opened cans of food
• Opened or used chews, including raw and frozen chews
• Clearance items
• Gift cards

Damaged or Defective Items

If you believe an item has a manufacturer defect or product-quality issue, please bring it in and we’ll work with you to determine the best next step.

Normal wear and tear, damage caused by use, a pet not liking a product, or damage caused by a pet does not necessarily qualify as a manufacturer defect.

Pet toys and chews are not guaranteed against normal wear or damage caused by use.

Questions

If you have questions about a return, feel free to stop by the store or email us at info@fernandfurpet.com. We’re always happy to help.